(1.1) General Eyewear fulfill customers’ order in accordance with our obligations under the Sale of Goods Act 1979 and the Sale and Supply of Goods to consumers Regulations 2002.
(2) Legal Jurisdiction (3.1) All our customer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England.
(3) Payment
(3.1) Payment of the price shall be made in full upon the date of the order.
(4) Quality
(4.1) Due to the uniqueness of every handmade frame, it is not possible to guarantee that the finished item(s), will have exactly the same colour, pattern, and finish as the item viewed either in store or on-line.
(4.2) If the customer is not satisfied with the quality or fit of the ordered item(s) General Eyewear will, after inspection of the goods, follow a policy of repair or replace and finally refund.
(4.3) General Eyewear guarantees that the frame description will correspond with the description indicated and agreed on the confirmed order form.
(4.4) Use of the General Eyewear website implies that all terms and conditions concerning orders, as outlined here have been accepted and agreed to.
(5) Defects
(5.1) In the unlikely event that a manufacturing error has occurred, General Eyewear will follow our repair, replace or refund policy as outlined.
(5.2) We will require you to return the spectacle frames to us for inspection.
(5.3) General Eyewear is not liable for defects resulting from a customer not following our care instructions.
(6) Order cancellation
(6.1) The customer must check the order form and confirm all the details are correct at the time of purchase.
(6.2) It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple framess, the start of the manufacturing process commences with the first frame.
(6.3) Any agreement to cancel is at the discretion of General Eyewear
(7) Returns and Refund (7.1) As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. (10.2) Requests for returns or refunds must initially be supported by proof of purchase. (10.3) In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. General Eyewear retains full discretion on whether a product is deemed faulty or not.
(7.4) Orders will only be refunded by the original method of payment less the cost of any credit card fees.
(8) Deliveries
(8.1) It is understood that the turnaround and dispatch of orders may vary depending on availability of material and components. All indicated turnaround times are estimated and General Eyewear will endeavour to meet as close as possible the average turnaround time of between 6 and 8 weeks.
(8.3) General Eyewear will not be responsible for delays resulting from situations without our control, such as international strikes and indisposition of craftsmen.
(9) Gift vouchers
(9.1) A General Eyewear gift voucher can be exchanged for goods available in-store or (eventually) on-line.
(9.2) Gift vouchers may not be exchanged for cash and are valid for 12 months from the date of purchase.
(9.3) If goods purchased total less than the value of the gift voucher, any balance will be left as a credit on the customers account , and can be redeemed against subsequent orders.
(10) Privacy Policy
(10.1) General Eyewear takes the confidentiality of personal data very seriously. We limit access to personal information about you to employees who we believe reasonably need to come into contact with the information to provide products or services to you or in order to do their jobs.
(10.2) Any personal data collected is used in accordance with data protection legislation.
(10.3) By visiting our website, you accept the practices outlined in this privacy policy.
(10.4) Personal data will be collected and utilised to for marketing, advertising and promotions.
(10.5) Personal data will not be made available to third parties.
(10.6) Cookies are not used on this website. If you have any questions regarding our Terms and Conditions or Privacy Policy, please email us to designstudio@generaleyewear.com